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CUSTOMER SUPPORT

Before you contact me, please look if you can find the solution below:

MEMBERSHIP

To cancel membership, retrieve a forgotten password or check your status, please use one of following links 24 hours a day, 7 days a week: Phone worldwide: 1.888.596.9279 Web: https://support.ccbill.com

LOGIN PROBLEMS

Before you report a non-working password, please be sure that you entered it correctly! The system is cAsE sEnsiTive. Please make sure you have cookies enabled. If your browser is set to not accept cookies then you will not be able to log in. Look under your browser options to change your settings to accept cookies. Please have JavaScript enabled. Having it disabled may cause problems with our members area.

PASSWORD CHANGE

For security reasons, it is not possible to change name or password assigned by CCBill during registration process. Most users choose too simple usernames and passwords that can easily be hacked by using a brute-force attack programs simply attempting to guess a username and password with multiple attempts through the use of a huge database of dictionary words and their different combinations. A completely generated usernames and passwords are impenetrable and protect you against their lock in case of multiple logins with a guessed password. For your convenience you can save your username and password to your browser.

SECURITY

Do not share your password with anyone else. This website has implemented features that will lock out your IP and login after making your login public! Please disable anonymizing software or do not come from anonymizing URLs. They might be considered hostile by the server's security.

DISCRETION

All transactions will appear discreetly on your credit card statement as "CCBill.com"

SURFING THE SITE

This website is designed for compatibility with web standards ensuring maximum compatibility with current and future browsers and platforms. A modern web browser is recommended to view this website: older browsers offer poor support for standards and often incorrectly interpret newer CSS code. For this reason, these browsers are presented with the unstyled plain content instead. The recommended browsers are Google Chrome, Mozilla Firefox, Internet Explorer and Safari.

AVOID USING PROXY SERVERS

Proxy servers bring up outdated content and they can create problems with usernames and passwords. To disable proxy servers please check your browser options.

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